Refund Policy
Customer satisfaction is our priority at Chalo Ghoomne. We understand that travel plans can change, and we're committed to providing fair and transparent refund policies. While we strive to accommodate genuine refund requests, certain services have specific terms due to third-party provider policies.
Our Commitment: We will refund your money if the reasons are genuine and can be proven after investigation | Effective Date: January 1, 2025
Fair & Transparent Process
We believe in treating our customers fairly. If you're unsatisfied with our services, we will carefully review your case and provide a refund when the reasons are genuine and can be substantiated.
It's crucial to read the fine print of each deal before committing, as it provides all details about the product or service you're purchasing.
Investigation Process
- Thorough review of refund requests
- Verification of provided documentation
- Fair assessment based on policy terms
- Timely communication of decisions
The Guest Refund Policy is designed to assist all guests who make tour bookings through the ChaloGhoomne.com website when they experience travel issues. Your tour voucher will specify the specific terms applicable to your booking.
Policy Coverage
We'll do everything possible to refund the amount if you need to cancel a tour or package booked through ChaloGhoomne.com, subject to the terms outlined in this policy.
Important Note
We have separate policies for private contracts, so not all tours and services on our website will have identical refund processes or policies.
Service-Specific Refund Policies
Different services have varying refund policies based on provider terms and industry standards.
Flight Tickets
Non-Refundable & Non-Transferable
All flight tickets are non-refundable and cannot be transferred to another person or date
Visa Fees
Non-Refundable
Visa processing fees are non-refundable as immigration authorities do not return fees
Unused Tours
No Refund
No refund provided for unused tours or unused portions of holiday packages
No Show Policy
No Refund
Failure to inform staff or arrive on time results in no refund or rescheduling
Third-Party Services
Varies by Provider
Refund policies depend on individual third-party service provider terms
Direct Purchases
Written Authorization Required
Refunds processed to original payment method with proper written authorization
Cancellation Charges Timeline
Cancellation charges vary based on how far in advance you cancel your booking.
45+ Days Before
Booking Fees Only
Minimal charges, mostly administrative fees
31-44 Days Before
25% of Total Cost
Quarter of the total booking amount
15-30 Days Before
50% of Total Cost
Half of the total booking amount
8-14 Days Before
75% of Total Cost
Three-quarters of the total amount
Within 7 Days
100% of Total Cost
Full amount forfeited, no refund
Important Cancellation Notes
Cancellation charges are calculated from the departure date, not the booking date. Standard cancellation fees apply if no specific information is provided in the brochure or itinerary.
Non-Refundable Services
Certain services are non-refundable due to third-party provider policies and industry standards.
Flight Bookings
Airline policies and booking confirmations
Visa Processing
Embassy fees and processing charges
Hotel Reservations
Hotel booking policies and confirmations
Transportation
Vehicle booking and scheduling commitments
Tour Packages
Pre-arranged services and vendor commitments
Travel Insurance
Insurance provider terms and conditions
Refund Request Process
Follow these simple steps to submit your refund request for eligible services.
Submit Request
Submit written refund request with booking details and valid reasons
Investigation
Our team investigates the request and verifies the provided information
Approval Decision
Refund approval process completed based on policy terms and investigation results
Processing
Approved refunds processed to original payment method within 7-14 business days
Visa Rejection Cases
If your visa application is rejected by the embassy or consulate, cancellation fees will still apply as mentioned in the brochure or itinerary. Visa processing fees are non-refundable.
We provide detailed guidance to minimize visa rejection risks, but cannot guarantee approval.
Force Majeure Events
In cases of natural disasters, political unrest, or other force majeure events, refund policies may be adjusted based on circumstances and third-party provider policies.
We work closely with our partners to find the best possible solutions for affected travelers.
Request Review
2-3 Days
Initial review and documentation verification
Investigation
5-7 Days
Thorough investigation and decision making
Refund Processing
7-14 Days
Processing approved refunds to original payment method
Refund Support Team
Our dedicated refund support team is here to assist you with any questions about our refund policies or to help you submit a refund request.
We're committed to providing clear communication throughout the refund process and ensuring fair treatment for all our customers.
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